Gratuities are never expected, but always appreciated 🙂 Customers often ask us what is the customary amount for a tip. (Please note groups of 5 or more will automatically have an 18% gratuity added to their fare.)
Typically, our drivers receive 15% for on time, efficient service. 20% for service above and beyond what was expected.
As always, we strive to provide exceptional service and hope we did that for you. Gratuities should always be based on that.
Sometimes our customers would like to reward their driver for their service, but in the hurry of unloading bags, catching a plane, etc., they forget.
If we provided excellent service and you would like to tip your driver, you can do this here:
Please give us some indication of when your trip took place so we can reward the correct driver. We know you have choices and we thank you for choosing Black Diamond Shuttle.